I stopped by Action Automotive to ask them about a strange sound with my car. One of the technicians promptly took a drive around the block with me, free of charge, to check out the issue. The next week, I took my vehicle in for a proper routine inspection. Craig and the others were friendly, informative, and addressed the concerns I had. Additionally, they charged me a very fair price for the work and were transparent about the work they did. They gave me relevant documentation about the original sound issue, and sent me on my way with peace of mind. Overall, a very professional, friendly, and fair experience from start to finish. I am new to Oregon and the Eugene area, and will definitely be taking my car back to Action Automotive if and when I have any issues! Mark